# Claims

{% content-ref url="/pages/-MKB5h80JebYNZ9nuqhb" %}
[Broken mention](broken://pages/-MKB5h80JebYNZ9nuqhb)
{% endcontent-ref %}

{% hint style="warning" %}
**Note:** FNOL, Inspections and Damage Recognition services are closely integrated with [Vehicle Management service](/platform-features/car-service.md).\
You have to create a vehicle first to register a claim.
{% endhint %}

## Available accident types list

<mark style="color:blue;">`GET`</mark> `https://insp.telematicssdk.com/api/v1/accident_types`

**Authorization:** Required with Token

#### Headers

| Name          | Type   | Description                                                              |
| ------------- | ------ | ------------------------------------------------------------------------ |
| Authorization | string | Token. Get it via <https://insp.telematicssdk.com/api/v1/profiles/login> |

{% tabs %}
{% tab title="200 " %}

```
{
  "Result": {
    "AccidentTypes": [
      {
        "Label": "string", // Accident type's human label
        "Key": "string" // Accident type's enum
      }
    ]
  }
}
```

{% endtab %}
{% endtabs %}

## Create a Claim

<mark style="color:green;">`POST`</mark> `https://insp.telematicssdk.com/api/v1/claims`

**Authorization:** Required with Token\
\
**Content Type:** application/json

#### Headers

| Name          | Type   | Description                                                              |
| ------------- | ------ | ------------------------------------------------------------------------ |
| Authorization | string | Token. Get it via <https://insp.telematicssdk.com/api/v1/profiles/login> |

{% tabs %}
{% tab title="200 " %}

```
{
  "Result": {
    "Claim": {
      "Id": 0,
      "Paint": "solid",
      "ClaimDateTime": "2020-10-20T14:50:13.153Z",
      "Description": "string",
      "Lat": "string",
      "Lng": "string",
      "DriverFirstName": "string",
      "DriverLastName": "string",
      "DriverPhone": "string",
      "DriverLicenseNo": "string",
      "InvolvedFirstName": "string",
      "InvolvedLastName": "string",
      "InvolvedLicenseNo": "string",
      "InvolvedVehicleLicenseplateno": "string",
      "VehicleMake": "string",
      "VehicleModel": "string",
      "VehicleLicenseplateno": "string",
      "CarToken": "string",
      "CarTowing": true,
      "CarDrivable": true,
      "CreatedAt": "2020-10-20T14:50:13.153Z",
      "UpdatedAt": "2020-10-20T14:50:13.153Z",
      "DriverName": "string",
      "InvolvedComments": "string",
      "Locations": "string",
      "State": "draft",
      "CanEdit": true,
      "Screens": [],
      "Quotes": [],
      "DamageReports": []
    }
  }
}
```

{% endtab %}
{% endtabs %}

{% tabs %}
{% tab title="Request Body" %}

```
{
  "Claim": {
    "AccidentType": "string", // Required. Available values : road_accident, vandalism, fire_damage, glass_damage, cataclysm, animals, hijacking, other | see /api/v1/accident_types
    "Paint": "solid", // Required. Available values : solid, metallic, pearl
    "ClaimDateTime": "2020-10-20T14:42:05.308Z",
    "Description": "string", // Claim Description (what happened)
    "Lat": "string", // Claim Location
    "Lng": "string", // Claim Location
    "DriverFirstName": "string",
    "DriverLastName": "string",
    "DriverPhone": "string",
    "DriverLicenseNo": "string",
    "InvolvedFirstName": "string", // Involved Party
    "InvolvedLastName": "string",
    "InvolvedLicenseNo": "string",
    "InvolvedVehicleLicenseplateno": "string",
    "VehicleMake": "string", // Required
    "VehicleModel": "string", // Required
    "CarToken": "string", // Required
    "VehicleLicenseplateno": "string",
    "Source": "string", // Available values : mobile_app, data_hub,
    "CarTowing": "boolean", // Yes/No
    "CarDriveable": "boolean", // Yes/No
    "InvolvedComments": "string", // Info about involved drivers
    "Locations": "string", // Address
    "CreatedLat": "string", // Current device location
    "CreatedLng": "string" // Current device location
  }
```

{% endtab %}
{% endtabs %}

## Update a Claim

<mark style="color:orange;">`PUT`</mark> `https://insp.telematicssdk.com/api/v1/claims`

**Authorization:** Required with Token\
\
**Content-Type:** application/json\
\
**Important:** You can update claim only if it's state is **Draft**, **Pending** or **Processing**.

#### Headers

| Name          | Type   | Description                                                              |
| ------------- | ------ | ------------------------------------------------------------------------ |
| Authorization | string | Token. Get it via <https://insp.telematicssdk.com/api/v1/profiles/login> |

{% tabs %}
{% tab title="200 " %}

```
{
  "Result": {
    "Claim": {
      "Id": 0,
      "Paint": "solid",
      "ClaimDateTime": "2020-10-20T14:50:13.153Z",
      "Description": "string",
      "Lat": "string",
      "Lng": "string",
      "DriverFirstName": "string",
      "DriverLastName": "string",
      "DriverPhone": "string",
      "DriverLicenseNo": "string",
      "InvolvedFirstName": "string",
      "InvolvedLastName": "string",
      "InvolvedLicenseNo": "string",
      "InvolvedVehicleLicenseplateno": "string",
      "VehicleMake": "string",
      "VehicleModel": "string",
      "VehicleLicenseplateno": "string",
      "CarToken": "string",
      "CarTowing": true,
      "CarDrivable": true,
      "CreatedAt": "2020-10-20T14:50:13.153Z",
      "UpdatedAt": "2020-10-20T14:50:13.153Z",
      "DriverName": "string",
      "InvolvedComments": "string",
      "Locations": "string",
      "State": "draft",
      "CanEdit": true,
      "Screens": [],
      "Quotes": [],
      "DamageReports": []
    }
  }
}
```

{% endtab %}
{% endtabs %}

{% tabs %}
{% tab title="Request Body" %}

```
{
  "Claim": {
    "AccidentType": "string", // Required. Find available values via /api/v1/accident_types
    "Paint": "solid", // Required. Available values : solid, metallic, pearl
    "ClaimDateTime": "2020-10-20T14:42:05.308Z",
    "Description": "string",
    "Lat": "string",
    "Lng": "string",
    "DriverFirstName": "string", // you can get it via https://docs.telematicssdk.com/platform-features/back-end-as-a-service/management
    "DriverLastName": "string", / you can get it via https://docs.telematicssdk.com/platform-features/back-end-as-a-service/management
    "DriverPhone": "string", // you can get it via https://docs.telematicssdk.com/platform-features/back-end-as-a-service/management
    "DriverLicenseNo": "string",
    "InvolvedFirstName": "string", // Involved parties in the accident
    "InvolvedLastName": "string", // Involved parties in the accident
    "InvolvedLicenseNo": "string", // Involved parties in the accident
    "InvolvedVehicleLicenseplateno": "string", // Involved parties in the accident
    "VehicleMake": "string", // Required // https://docs.telematicssdk.com/platform-features/car-service/directories
    "VehicleModel": "string", // Required // https://docs.telematicssdk.com/platform-features/car-service/directories
    "VehicleLicenseplateno": "string"
  }
```

{% endtab %}
{% endtabs %}

## Update Claim's State

<mark style="color:orange;">`PUT`</mark> `https://insp.telematicssdk.com/api/v1/claims/:id/change_state`

**Authorization:** Required with Token\
\
**Important!** Follow the statuses workflow\
\
**Content Type:** application/json

#### Path Parameters

| Name | Type    | Description |
| ---- | ------- | ----------- |
| ID   | integer | Claim ID    |

#### Headers

| Name          | Type   | Description                                                               |
| ------------- | ------ | ------------------------------------------------------------------------- |
| Authorization | string | Token. Get it via <https://insp.telematicssdk.com/api/v1/profiles/login/> |

{% tabs %}
{% tab title="200 " %}

```
{
  "Result": {
    "Claim": {
      "Id": 0,
      "Paint": "solid",
      "ClaimDateTime": "2020-10-20T14:50:13.153Z",
      "Description": "string",
      "Lat": "string",
      "Lng": "string",
      "DriverFirstName": "string",
      "DriverLastName": "string",
      "DriverPhone": "string",
      "DriverLicenseNo": "string",
      "InvolvedFirstName": "string",
      "InvolvedLastName": "string",
      "InvolvedLicenseNo": "string",
      "InvolvedVehicleLicenseplateno": "string",
      "VehicleMake": "string",
      "VehicleModel": "string",
      "VehicleLicenseplateno": "string",
      "CarToken": "string",
      "CarTowing": true,
      "CarDrivable": true,
      "CreatedAt": "2020-10-20T14:50:13.153Z",
      "UpdatedAt": "2020-10-20T14:50:13.153Z",
      "DriverName": "string",
      "InvolvedComments": "string",
      "Locations": "string",
      "State": "draft",
      "CanEdit": true,
      "Screens": [],
      "Quotes": [],
      "DamageReports": []
    }
  }
}
```

{% endtab %}
{% endtabs %}

{% tabs %}
{% tab title="Body Request" %}

```
{
  "Claim": {
    "state": "string" // required see states's flow (https://docs.telematicssdk.com/platform-features/fnol-inspections-and-damage-recognition/how-it-works#statuses-workflow)
  }
```

{% endtab %}
{% endtabs %}

## Show a Claim

<mark style="color:blue;">`GET`</mark> `https://insp.telematicssdk.com/api/v1/claims/:id`

**Authorization:** Required with Token

#### Path Parameters

| Name | Type    | Description |
| ---- | ------- | ----------- |
| ID   | integer | Claim ID    |

#### Headers

| Name          | Type   | Description                                                               |
| ------------- | ------ | ------------------------------------------------------------------------- |
| Authorization | string | Token. Get it via <https://insp.telematicssdk.com/api/v1/profiles/login/> |

{% tabs %}
{% tab title="200 " %}

```
{
  "Result": {
    "Claim": {
      "Id": 0,
      "Paint": "solid",
      "ClaimDateTime": "2020-10-20T14:50:13.153Z",
      "Description": "string",
      "Lat": "string",
      "Lng": "string",
      "DriverFirstName": "string",
      "DriverLastName": "string",
      "DriverPhone": "string",
      "DriverLicenseNo": "string",
      "InvolvedFirstName": "string",
      "InvolvedLastName": "string",
      "InvolvedLicenseNo": "string",
      "InvolvedVehicleLicenseplateno": "string",
      "VehicleMake": "string",
      "VehicleModel": "string",
      "VehicleLicenseplateno": "string",
      "CarToken": "string",
      "CarTowing": true,
      "CarDrivable": true,
      "CreatedAt": "2020-10-20T14:50:13.153Z",
      "UpdatedAt": "2020-10-20T14:50:13.153Z",
      "DriverName": "string",
      "InvolvedComments": "string",
      "Locations": "string",
      "State": "draft",
      "CanEdit": true,
      "CreatedLat": "string",
      "CreatedLng": "string",      
      "Screens": [],
      "Quotes": [],
      "DamageReports": []
    }
  }
}
```

{% endtab %}
{% endtabs %}

## Show user's Claims

<mark style="color:blue;">`GET`</mark> `https://insp.telematicssdk.com/api/v1/claims/`

**Authorization:** Required with Token

#### Headers

| Name          | Type   | Description                                                                |
| ------------- | ------ | -------------------------------------------------------------------------- |
| Authorization | string | Token. Get it via <https://insp.telematicssdk.com/api/v/1/profiles/login/> |

{% tabs %}
{% tab title="200 " %}

```
{
  "Result": {
    "Claims": [
      {
        "Id": 0,
        "Paint": "solid",
        "ClaimDateTime": "2020-10-20T14:50:13.153Z",
        "Description": "string",
        "Lat": "string",
        "Lng": "string",
        "DriverFirstName": "string",
        "DriverLastName": "string",
        "DriverPhone": "string",
        "DriverLicenseNo": "string",
        "InvolvedFirstName": "string",
        "InvolvedLastName": "string",
        "InvolvedLicenseNo": "string",
        "InvolvedVehicleLicenseplateno": "string",
        "VehicleMake": "string",
        "VehicleModel": "string",
        "VehicleLicenseplateno": "string",
        "CarToken": "string",
        "CarTowing": true,
        "CarDrivable": true,
        "CreatedAt": "2020-10-20T14:50:13.153Z",
        "UpdatedAt": "2020-10-20T14:50:13.153Z",
        "DriverName": "string",
        "InvolvedComments": "string",
        "Locations": "string",
        "State": "draft",
        "CanEdit": true,
        "Screens": [],
        "Quotes": [],
        "DamageReports": []
      }
    ]
  }
}
```

{% endtab %}
{% endtabs %}

## Delete a Claim

<mark style="color:red;">`DELETE`</mark> `https://insp.telematicssdk.com/api/v1/claims/:id`

**Authorization:** Required with Token

#### Path Parameters

| Name      | Type   | Description |
| --------- | ------ | ----------- |
| claim\_id | string | Claim ID    |

#### Headers

| Name          | Type   | Description                                                              |
| ------------- | ------ | ------------------------------------------------------------------------ |
| Authorization | string | Token. Get it via <https://insp.telematicssdk.com/api/v1/profiles/login> |

{% tabs %}
{% tab title="200 " %}

```
```

{% endtab %}
{% endtabs %}

## Get the closest to claim trips

<mark style="color:blue;">`GET`</mark> `https://insp.telematicssdk.com/api/v1/claims/:id/closest_trips`

**Authorization:** Required with Token

#### Path Parameters

| Name      | Type   | Description |
| --------- | ------ | ----------- |
| claim\_id | string | Claim ID    |

#### Headers

| Name          | Type   | Description                                                              |
| ------------- | ------ | ------------------------------------------------------------------------ |
| Authorization | string | Token. Get it via <https://insp.telematicssdk.com/api/v1/profiles/login> |

{% tabs %}
{% tab title="200 " %}

```
{
  "Result": {
    "trip": {
      "Id": 0,
      "TrackToken": "string",
      "AddressFinish": "string",
      "AddressStart": "string",
      "AverageSpeed": 0,
      "DeviceToken": "string",
      "MaxSpeed": 0,
      "OverSpeedMileage": 0,
      "MidOverSpeedMileage": 0,
      "HighOverSpeedMileage": 0,
      "Rating100": 0,
      "RichTrackid": 0,
      "PhoneUsage": 0,
      "StartDate": "string",
      "EndDate": "string",
      "VehicleToken": "string",
      "StartDateNoTz": "string",
      "EndDateNoTz": "string"
    },
    "all_trips_ids": [ // List all customer trips ids
      {
        "TrackToken": "string"
      }
    ],
    "index": 0 // Index this closest trip in the array "all_trips_ids" 
  }
}
```

{% endtab %}
{% endtabs %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs-old.telematicssdk.com/platform-features/fnol-inspections-and-damage-recognition/claims-service.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.