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An introduction to FNOL, Inspections & Damage Recognition services
The service consists of 4 standalone services:
There are several main objects in the process:
Object | Description |
DeviceToken | Device token that is used in Telematics SDK or can be received via User management API. |
Token | Authorization Token that can be received via Auth Service. |
CarToken | Car service has to be used to create a vehicle and/or get vehicle details, including Make, Model and other fields. |
Claim_ID | Claim ID will be provided when a claim is created. |
Screen_ID | This is a bunch of photos (vehicle photos). |
Quote_ID | This is a system object that confirms that we've received a screen for processing and damage recognition and it is currently in processing. |
Damage_ID | This is a bunch of processed photos with recognised damages. |
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Note: FNOL, Inspections and Damage Recognition services are closely integrated with Vehicle management Service.
You have to create a vehicle first to register a claim.
- 1.Authorize in Service. You need a user "deviceToken". Get it via registration, refresh or via search.
- 2.Create a claim. You need a vehicleToken, Make and model. A new claim with a Draft status will be created. You need to save "claim_id".
- 3.Create a screen (a bunch of images). You need a "claim_id". You can create only one screen per each claim. You need to save "screen_id".
- 4.
- 5.
- 6.In Draft, Processing and Pending statuses you can update the screen. Validations: Screen attribute CanEdit == true.
- 7.Create quote. You need a "screen_id". Validations: Claim state == 'approved' Screen attribute CanQuotation == 'true'
- 8.Wait for Damage Report processing (quote_processing state set up automatically). When Damage Report is created (after 30-60sec), the claim will get state Executed and you can get Damage Report. You need "claim_id" and "screen_id".
- 1.All new claims are created by customers with a DRAFT status.
- 2.When your manager starts to work with a new claim, he can transfer the claim to PROCESSING status.
- 3.If there is not enough details from a customer, a PENDING status can be used.
- 4.HOLD and REJECTED statuses can be used by your manager if the claim is not allowed for further process.
- 5.If the claim is appropriate for further damage recognition process, status APPROVED can be used.
- 6.In QUOTE status the photos processing for automatic damage recognition starts.
- 7.When the damage recognition process finishes, status EXECUTED is used.
Example of workflow
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Example of workflow
Original photo and result of processing
To proceed with photo processing it is required to provide at least one photo from a mandatory type of photo. The full list of screens and guide are available here: https://docs.telematicssdk.com/platform-features/fnol-inspections-and-damage-recognition/screens/vehicle-photos-dictionary
Type of photo | Flag |
| Mandatory. At least one photo must be provided. |
| Not mandatory. |
Last modified 2yr ago