Photo processing &
Damage recognition
| [Quotes](/platform-features/fnol-inspections-and-damage-recognition/quotes.md) | API to process bunch of photos and detect damages | ## Dependencies There are several main objects in the process: | Object | Description | | ----------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | DeviceToken |Device token that is used in Telematics SDK or can be received via User management API.
| | Token |Authorization Token that can be received via Auth Service.
| | CarToken |Car service has to be used to create a vehicle and/or get vehicle details, including Make, Model and other fields.
| | Claim\_ID | Claim ID will be provided when a claim is created. | | Screen\_ID | This is a bunch of photos (vehicle photos). | | Quote\_ID | This is a system object that confirms that we've received a screen for processing and damage recognition and it is currently in processing. | | Damage\_ID | This is a bunch of processed photos with recognised damages. |  ## API Usage Scenario {% hint style="warning" %} **Note:** FNOL, Inspections and Damage Recognition services are closely integrated with [Vehicle management Service](/platform-features/car-service.md).\ You have to create a vehicle first to register a claim. {% endhint %} 1. [Authorize](https://docs.telematicssdk.com/platform-features/fnol-inspections-and-damage-recognition/authorization) in Service. You need a user "*deviceToken*". Get it via [registration](https://docs.telematicssdk.com/platform-features/back-end-as-a-service/registration), [refresh](https://docs.telematicssdk.com/project-setup/manage-service/user-registration#refresh-token) or via [search](https://docs.telematicssdk.com/platform-features/back-end-as-a-service/management). 2. [Create a claim](https://docs.telematicssdk.com/platform-features/fnol-inspections-and-damage-recognition/claims-service#create-a-claim). You need a [*vehicleToken, Make and model*](https://docs.telematicssdk.com/platform-features/car-service/vehicles#get-a-list-of-users-vehicles). A new claim with a **Draft** status will be created. You need to save "*claim\_id*". 3. [Create a screen](https://docs.telematicssdk.com/platform-features/fnol-inspections-and-damage-recognition/screens#create-a-screen) (a bunch of images). You need a "*claim\_id*". You can create only one screen per each claim. You need to save "*screen\_id*". 4. [Change claim status](https://docs.telematicssdk.com/platform-features/fnol-inspections-and-damage-recognition/claims-service#update-claims-state) according to the [**Statuses workflow scheme**](https://docs.telematicssdk.com/platform-features/fnol-inspections-and-damage-recognition/how-it-works#statuses). 5. In **Draft**, **Processing** and **Pending** statuses you can [update the claim](https://docs.telematicssdk.com/platform-features/fnol-inspections-and-damage-recognition/claims-service#update-a-claim). 6. In **Draft**, **Processing** and **Pending** statuses you can [update the screen](https://docs.telematicssdk.com/platform-features/fnol-inspections-and-damage-recognition/screens#update-a-screen).\ Validations:\ Screen attribute **CanEdit == true**. 7. [Create quote](https://docs.telematicssdk.com/platform-features/fnol-inspections-and-damage-recognition/quotes#create-a-quote). You need a "*screen\_id*".\ Validations:\ **Claim state == 'approved'**\ Screen attribute **CanQuotation == 'true'** 8. Wait for Damage Report processing (**quote\_processing** state set up automatically). When Damage Report is created (after 30-60sec), the claim will get state **Executed** and you can [get Damage Report](https://docs.telematicssdk.com/platform-features/fnol-inspections-and-damage-recognition/quotes#show-damage-reports). You need "*claim\_id*" and "*screen\_id*". {% content-ref url="/pages/-MKB5h80JebYNZ9nuqhb" %} [Broken mention](broken://pages/-MKB5h80JebYNZ9nuqhb) {% endcontent-ref %} ## Overall workflow and statuses (states)  ## Statuses  1. All new claims are created by customers with a **DRAFT** status. 2. When your manager starts to work with a new claim, he can transfer the claim to **PROCESSING** status. 3. If there is not enough details from a customer, a **PENDING** status can be used. 4. **HOLD** and **REJECTED** statuses can be used by your manager if the claim is not allowed for further process. 5. If the claim is appropriate for further damage recognition process, status **APPROVED** can be used. 6. In **QUOTE** status the photos processing for automatic damage recognition starts. 7. When the damage recognition process finishes, status **EXECUTED** is used. ## Case study - [Zenroad app](https://www.raxeltelematics.com/telematics-app/) #### FNOL  #### Vehicle inspection  #### Photo processing and damage recognition  ## Photo processing To proceed with photo processing it is required to provide at least one photo from a mandatory type of photo. The full list of screens and guide are available here: