Telematics SDK | Developer portal
  • Get started
  • 4 Steps to Integrate SDK
  • Product Wiki
  • License
  • FAQ
  • PRODUCT DESCRIPTION
    • How it works
    • SDK Features
    • Scoring
      • Risk driving Scoring
        • Event detection
        • Trip rating
        • Overall scoring
      • Eco Scoring
    • Dataset
      • Dataset | User statistics API
      • Data samples
        • Summary - Processed track details (Rich track details)
        • Processed track waypoints (Rich track points)
        • Summary - list of Processed tracks
        • Incoming track events
        • Incoming track points (waypoints)
        • Summary - list of Incoming tracks
      • Dataset Decription
        • Bluetooth OBD - Vehicle Dataset
        • LastKnownPoints
        • IncomingTrackPoints
        • IncomingTrackEvents
        • Enriched telematics data
          • RichTracks
          • RichTrackPoints
          • RichTrackEvents
          • RichTrackDetails
          • UserStatisticDrivingDetails
        • Raw telematics data from SDK
    • Reporting
      • Drivecoins summary
      • Trip summary
      • Scoring summary
      • User state
      • Fraud
      • Trip waypoints
      • Trip events
    • External Articles
      • Why mobile telematics hits hardware telematics
  • Step 1: Create Datahub Account
  • Step 2: SDK Installation
    • Get started
    • iOS SDK installation
      • *Set up Your Development Environment
      • *Configure Your Project
      • *App Delegate
      • *Configure Framework
      • *React Native Installation
        • Create the iOS bridge
      • Add list of trips to your ViewController
      • Add statistics data to your ViewController
      • *What’s different in iOS 13?
      • *iOS 13 Permissions Wizard
      • *SDK Enable \ Disable \ Disable With Upload
      • *Incoming Tags
      • *Tracking Status
      • *SDK Delegates
      • *SDK Modes
      • *Using the Debugging Tools in Simulator
    • Android SDK installation
      • *Getting started
        • *Set up Your Development Environment
        • *Setup and enable SDK
        • *Permissions wizard
        • *Permissions dialog
        • *Configure SDK variables for notifications
      • *Subscribe to tracking events
      • *Incoming tags managing
      • *Migration from SDK v1.6.x to SDK v2.0.x
    • *Check SDK Installation
      • iOS Simulator
      • DataTool
      • ZenRoad
    • *Demo Applications
      • iOS | Open Source Demo Application
      • iOS | SDK Demo Application
      • iOS | Swift | SDK Demo Application
      • Android | SDK Demo Application
      • Android | Java | SDK Demo Application
      • Flutter | SDK Demo Application
    • SDK Changelog
      • Android SDK Changelog
      • iOS SDK Changelog
    • Permissions Guides
      • First Launch
        • iOS 13 (and higher) Permissions Guide
        • iOS 12 (and lower) Permissions Guide
        • Android 9 Permissions Guide
        • Android 9 XIaomi Permissions Guide
        • Android 10 Permissions Guide
      • *Troubleshooting
        • iOS — Troubleshooting
          • iOS — Troubleshooting
        • Android — Troubleshooting
          • Samsung — Troubleshooting
          • Oppo — Troubleshooting
          • Huawei — Troubleshooting
          • Xiaomi — Troubleshotting
          • OnePlus — Troubleshooting
          • Meizu — Troubleshooting
          • Asus — Troubleshooting
          • Vivo — Troubleshooting
          • Wiko — Troubleshooting
  • Step 3: Register SDK users
    • User Registration (API)
  • Step 4: API | User Statistics, Scores, Trips
    • Step 4: Get Statistics, Scorings and Trip Data
    • API Authorization
    • Statistics and Scoring APIs
      • Get started - Statistics and Scoring API
      • User | Individual Scorings and Statistics
      • Admin | User(s) - Scorings and Statistics
      • Admin | Consolidated Scorings and Statistics
    • Trips API
      • Get a short list of tracks
      • Get a list of tracks with paging
      • Get a list of tracks by IDs
      • Get a single track with waypoints
      • Get the most earliest track
      • Track Statuses
  • SDK Features
    • *Bluetooth Device - Get started
      • *Get Started
      • *Android - ELM API
      • *iOS - ELM API
    • Trip Tags - Get started
      • Tags for trips via mobile app
        • Android - Tags for trips
        • iOS - Tags for trips
      • Tags for period
      • Trip log by tags
  • PLATFORM FEATURES
    • *User Management
      • *User Registration
      • *Check User Existence
      • *User Management
    • *Vehicle Management
      • *Directories
      • *Vehicles
    • FNOL, Inspections & Damage Recognition
      • Get started
      • Profiles
      • Claims
      • Vehicle inspections
        • Dictionary of vehicle photos
      • Photo processing
    • *Leaderboard
      • *Summary Leaderboard
      • *Leaderboard by factors
      • Swagger - Leaderboard
    • *Streaks
    • *SNS
      • *How to register AWS SNS
    • 3rd party data processing
      • Swagger - Incoming getaway
    • *User & Permissions Status | Heartbeats
  • Other
    • Response Codes
    • Resources swaggers
      • Swagger: User service
      • Swagger: Scorings and Statistics API
      • Swagger: Telematics data
      • Swagger: Leaderboard
      • Swagger: Vehicle Management
      • Driving details
      • Swagger: FNOL, Inspections & Damage Recognition
      • Swagger: Heartbeats
    • Archive
      • Get started
      • Statistics and Scorings API
      • Step 5: Get statistics and trip data [ARCHIVED]
      • User Statistics API [Archived]
      • SDK - Statistics API [ARCHIVED]
        • Get the data to the Android app
          • Android Telematics data (Tracks)
            • Check current running track state
            • Get start date for current recording trip
            • Register tracking state listener (for onStartTracking/onStopTracking events)
            • Register speed violations listener
            • Get flag for registered speed violations listener
            • Get registered speed limit in km/h or default
            • Get registered speed violations timeout in ms or default
            • Get Tracks
            • Get detailed trips information
            • Get available user roles
            • Change a user role (any of TrackOriginDictionary.code)
          • Android User Statistics
            • Get Dashboard info
            • Get detailed Dashboard
            • Get Driving time statistics
            • Get Speeding statistics
            • Get Mileage statistics
            • Get Distracted Phone Usage statistics
        • Get the data to the iOS app
          • Other methods
          • iOS Telematics data (tracks)
            • Request all Tracks with specified offset and limit
            • Request all Tracks with specified offset and limit. No filter will be used in request
            • Request Track info with specified Track Token
            • Request Track origins dictionary
            • Change Track Origin Code
            • Share Track
          • iOS User Statistics
            • Get shared Track
            • Request main statistics data for all possible statistic types
            • NS_ENUM
            • Request main statistics data for all possible statistic types
            • Properties and Protocols
      • Get all DeviceTokens
    • Report a bug
    • Data Hub
    • Talk to sales
  • Postman collection
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On this page
  • Check User
  • SDK Status API | Heartbeats
  • User
  • SDK
  • Heartbeats
  • Services
  • Telematics Data (Latest 7 days)
  • Device
  • Status of Application and Device Permissions
  • Export Data

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  1. Step 2: SDK Installation
  2. *Check SDK Installation

DataTool

Check your SDK integration | Telematics Data and User Permissions | Export telematics data to check user activity | Heartbeats API

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Last updated 4 years ago

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Check User

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SDK Status API | Heartbeats

User

In this section you can find main user information

SDK

Heartbeats

Heartbeats - a system information that we receive from SDK in background. Average period of heartbeats is around 2 hours, but it also depends on user's connection to Internet.

Heartbeats help to indicate that the user has an installed application with active SDK and also shows all below information.

Trips on device - this indicator shows how many trips hasn't been sent from the SDK to our servers yet. The trips are always sent only if the internet connection is stable enough.

Last Date heartbeat - the date of last received heartbeat. If the date is more than 24 hours ago, it usually means that the users has removed the application or has no internet connection for this period or has some issues with permissions or issues with a smartphone.

SDK Version - SDK version that was installed in the application at the moment this latest heartbeat was sent.

Services

Tracking - indicator that shows that the main trip tracking was enabled for this device when the latest heartbeat was received

RealTimeLocation - indicator that shows that the realtime location tracking was enabled for this device when the latest heartbeat was received

Logging - indicator that shows that the logging (system information that can help our developers to easily find any issue) was enabled for this device when the latest heartbeat was received

Telematics Data (Latest 7 days)

Received Tracks - the tracks that we received from SDK on our servers

Invalid Tracks - the tracks that have any mistakes

Process Tracks - the tracks that are valid and were passed through telematics platform

Excluded Tracks - the tracks that were excluded due to any wrong information (for example, the speed of the track was not high enough)

Enriched Tracks - the tracks that we indicate as driving trips. These trips user can see in the application and these trips are also shown in DataHub and other interfaces (API).

Last Track Date - Last Enriched Track Date

Last known Latitude and Longitude - Latest known location.

Device

Device Model - the model of a smartphone that was used when the latest heartbeat was sent

Device OS Version - the OS platform and version that was used when the latest heartbeat was sent

Status of Application and Device Permissions

This section helps to indicate if correct app permissions were set up and if it is a good internet connection, so the tracking will work correctly.

Export Data

In this section you can easily export telematics data, including the heartbeats history.

NOTE: You can always request for SDK status via this API:

https://docs.telematicssdk.com/platform-features/heartbeats
*User & Permissions Status | Heartbeats
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