# DataTool

Follow to your DataHub account and find [**DataTool**](https://userdatahub.com/datatool).

![](https://2858820347-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LtaiRtygxVgZO0fJZJ-%2F-MWAD9wGt6m0Mqp-ZNsH%2F-MWAEnzQ8aYh7OpZxRxs%2FScreen%20Shot%202021-03-19%20at%2019.08.39.png?alt=media\&token=a2f14c48-4ec8-40bc-aee0-26993e6cf769)

## Check User

Search users by deviceToken, Email, Phone or Client ID

![DataTool | Check User](https://2858820347-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LtaiRtygxVgZO0fJZJ-%2F-MGEXz77Xxqqqe3vCUmU%2F-MGEZgHvgTmGM02hnHvk%2FScreen%20Shot%202020-09-02%20at%2018.07.13.png?alt=media\&token=4f36714b-0438-4da2-98cc-4f1907bd21a7)

### SDK Status API | Heartbeats

{% hint style="success" %}
**NOTE:** You can always request for SDK status via this API: <https://docs.telematicssdk.com/platform-features/heartbeats>
{% endhint %}

{% content-ref url="../../platform-features/heartbeats" %}
[heartbeats](https://docs-old.telematicssdk.com/platform-features/heartbeats)
{% endcontent-ref %}

## User

In this section you can find main user information

## SDK

### Heartbeats

{% hint style="info" %}
Heartbeats - a system information that we receive from SDK in background. Average period of heartbeats is around 2 hours, but it also depends on user's connection to Internet.

Heartbeats help to indicate that the user has an installed application with active SDK and also shows all below information.
{% endhint %}

**Trips on device** - this indicator shows how many trips hasn't been sent from the SDK to our servers yet. The trips are always sent only if the internet connection is stable enough.

**Last Date heartbeat** - the date of last received heartbeat. If the date is more than 24 hours ago, it usually means that the users has removed the application or has no internet connection for this period or has some issues with permissions or issues with a smartphone.

**SDK Version** - SDK version that was installed in the application at the moment this latest heartbeat was sent.

### Services

**Tracking** - indicator that shows that the main trip tracking was enabled for this device when the latest heartbeat was received

**RealTimeLocation -** indicator that shows that the realtime location tracking was enabled for this device when the latest heartbeat was received

**Logging -** indicator that shows that the logging (system information that can help our developers to easily find any issue) was enabled for this device when the latest heartbeat was received

####

### Telematics Data (Latest 7 days)

![](https://2858820347-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LtaiRtygxVgZO0fJZJ-%2F-MGEXz77Xxqqqe3vCUmU%2F-MGE_XPS6F-rfsNCdIfg%2FScreen%20Shot%202020-09-02%20at%2018.10.32.png?alt=media\&token=06e76776-ed50-4c07-8cb9-f1f5b30d1c18)

**Received Tracks** - the tracks that we received from SDK on our servers

**Invalid Tracks** - the tracks that have any mistakes

**Process Tracks** - the tracks that are valid and were passed through telematics platform

**Excluded Tracks** - the tracks that were excluded due to any wrong information (for example, the speed of the track was not high enough)

**Enriched Tracks** - the tracks that we indicate as driving trips. These trips user can see in the application and these trips are also shown in DataHub and other interfaces (API).

**Last Track Date** - Last Enriched Track Date

**Last known Latitude and Longitude** - Latest known location.

###

## Device

**Device Model** - the model of a smartphone that was used when the latest heartbeat was sent

**Device OS Version** - the OS platform and version that was used when the latest heartbeat was sent

###

### Status of Application and Device Permissions

{% hint style="warning" %}
This section helps to indicate if correct app permissions were set up and if it is a good internet connection, so the tracking will work correctly.
{% endhint %}

## Export Data

In this section you can easily export telematics data, including the heartbeats history.

![](https://2858820347-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LtaiRtygxVgZO0fJZJ-%2F-MGEXz77Xxqqqe3vCUmU%2F-MGEcPqTyJt6T8IIuy4h%2FScreen%20Shot%202020-09-02%20at%2018.23.20.png?alt=media\&token=c5e958af-a317-4b9e-b7c8-e42195da51fc)